Refund policy

If something goes wrong with a payment, we'll fix it or refund you in full.

Gold and the Founder's Aso-ebi

• You paid but didn't get it. Gold usually appears within a minute. If it doesn't, message us with the Paystack reference from your receipt email. We'll either add what you paid for or refund you in full.
• You were charged twice, or charged the wrong amount. We refund the extra in full.
• You bought by mistake. Tell us within 7 days. If you haven't spent any of the Gold from that purchase, we'll refund you in full and remove the Gold.
• Otherwise, once you've spent the Gold from a purchase, that purchase is final, except where Nigerian law gives you a right to a refund.

Sponsor slots for brands

• We didn't approve your booking. We refund you in full straight away.
• Your payment arrived after another brand booked the same week. We refund you in full.
• Your week has started. We can't refund it.
• We took your content down because it broke the sponsor rules on the brands page. We don't refund it.

How refunds are paid

Refunds go back through Paystack to the card or account you paid with. They usually reach your bank within 5 to 10 working days, depending on your bank. If you think something is wrong, please message us before you dispute the charge with your bank. It's usually faster.

How to ask for a refund

Go to the help page, choose "Payment problem", and include your Paystack reference. You'll find it in your Paystack receipt email. You can also email owambesaturday67@gmail.com.